Customers
Search and manage customer records with the identifiers your network already uses.
NameMobileCustomer IDCAS IDSTB
NAME
CUSTOMER ID
MOBILE
STATUS
GONA BUSINESS / CABLE
AVAILABLE NOWGONA CABLE
Cable Network Management
Run customers, connections, billing, collections, teams and customer service from one connected Cable system.
Explore the system ↓ONE CABLE NETWORK.THREE CONNECTED EXPERIENCES.
OWNER
OPERATOR
CUSTOMER
EVERYTHING YOURNETWORK NEEDS.
From customer records to collections and support, GONA Cable brings everyday cable operations into one connected system.
Operations
Connections
Customer connection information and service details in one place.
Plans
Manage Cable plans associated with customer operations.
Devices
Track operational device information such as STB and Smart Card.
STBSmart Card
STBSmart Card
Team
Owner-managed team access. Operators create and use their own credentials.
Customers
Search and manage customer records with the identifiers your network already uses.
NameMobileCustomer IDCAS IDSTB
NAME
CUSTOMER ID
MOBILE
STATUS
Connections
Customer connection information and service details in one place.
Plans
Manage Cable plans associated with customer operations.
Devices
Track operational device information such as STB and Smart Card.
STBSmart Card
STBSmart Card
Team
Owner-managed team access. Operators create and use their own credentials.
Customers
Search and manage customer records with the identifiers your network already uses.
NameMobileCustomer IDCAS IDSTB
NAME
CUSTOMER ID
MOBILE
STATUS
Connections
Customer connection information and service details in one place.
Plans
Manage Cable plans associated with customer operations.
Devices
Track operational device information such as STB and Smart Card.
STBSmart Card
STBSmart Card
Team
Owner-managed team access. Operators create and use their own credentials.
Billing & money
Monthly Billing
Monthly customer billing workflow for each billing period.
Due Tracking
See who is paid, part paid, due, or carrying outstanding balance.
PaidPart PaidDueOutstanding
PAIDPART PAIDDUE
Collections
Record customer collections as CASH or UPI — no online payment gateway.
CASHUPI
CASHUPI
Operator Cash
Operator cash handover and reconciliation workflow.
Invoices
Generate professional customer invoice documents.
INVOICE
Billing Period
Status
Receipts
Generate payment receipts after collections are recorded.
RECEIPT
Payment Recorded
CASH / UPI
Payment History
View recorded payment history for the customer.
Monthly Billing
Monthly customer billing workflow for each billing period.
Due Tracking
See who is paid, part paid, due, or carrying outstanding balance.
PaidPart PaidDueOutstanding
PAIDPART PAIDDUE
Collections
Record customer collections as CASH or UPI — no online payment gateway.
CASHUPI
CASHUPI
Operator Cash
Operator cash handover and reconciliation workflow.
Invoices
Generate professional customer invoice documents.
INVOICE
Billing Period
Status
Receipts
Generate payment receipts after collections are recorded.
RECEIPT
Payment Recorded
CASH / UPI
Payment History
View recorded payment history for the customer.
Monthly Billing
Monthly customer billing workflow for each billing period.
Due Tracking
See who is paid, part paid, due, or carrying outstanding balance.
PaidPart PaidDueOutstanding
PAIDPART PAIDDUE
Collections
Record customer collections as CASH or UPI — no online payment gateway.
CASHUPI
CASHUPI
Operator Cash
Operator cash handover and reconciliation workflow.
Invoices
Generate professional customer invoice documents.
INVOICE
Billing Period
Status
Receipts
Generate payment receipts after collections are recorded.
RECEIPT
Payment Recorded
CASH / UPI
Payment History
View recorded payment history for the customer.
Communication & service
Manual WhatsApp deep-link communication for bills, reminders, confirmations, and notices.
Monthly billDue reminderPayment confirmationService notice
Supported email for monthly bills, due reminders, and payment confirmation.
Monthly billDue reminderPayment confirmation
Notices
Publish important network and customer notices.
Complaints
Customer service workflow from open through resolved.
OpenAssignedAcceptedIn ProgressResolved
OPEN…RESOLVED
Customer Support
Customer Portal support experience for issues and tracking.
Manual WhatsApp deep-link communication for bills, reminders, confirmations, and notices.
Monthly billDue reminderPayment confirmationService notice
Supported email for monthly bills, due reminders, and payment confirmation.
Monthly billDue reminderPayment confirmation
Notices
Publish important network and customer notices.
Complaints
Customer service workflow from open through resolved.
OpenAssignedAcceptedIn ProgressResolved
OPEN…RESOLVED
Customer Support
Customer Portal support experience for issues and tracking.
Manual WhatsApp deep-link communication for bills, reminders, confirmations, and notices.
Monthly billDue reminderPayment confirmationService notice
Supported email for monthly bills, due reminders, and payment confirmation.
Monthly billDue reminderPayment confirmation
Notices
Publish important network and customer notices.
Complaints
Customer service workflow from open through resolved.
OpenAssignedAcceptedIn ProgressResolved
OPEN…RESOLVED
Customer Support
Customer Portal support experience for issues and tracking.
Control & management
Owner Dashboard
Network-level operational overview for owners.
Customer 360
Search by Name, Mobile, Customer ID, CAS, STB, or Smart Card — then see the full picture.
CollectWhatsAppCall
Search identifiers → status · plan · devices
Reports
Operational reporting available to the owner.
Bulk Import
CSV / XLSX customer import with preview and validation.
Branding
Network logo and banner for your Cable experiences.
Secure Access
Each Cable network operates in its own protected workspace.
Owner Dashboard
Network-level operational overview for owners.
Customer 360
Search by Name, Mobile, Customer ID, CAS, STB, or Smart Card — then see the full picture.
CollectWhatsAppCall
Search identifiers → status · plan · devices
Reports
Operational reporting available to the owner.
Bulk Import
CSV / XLSX customer import with preview and validation.
Branding
Network logo and banner for your Cable experiences.
Secure Access
Each Cable network operates in its own protected workspace.
Owner Dashboard
Network-level operational overview for owners.
Customer 360
Search by Name, Mobile, Customer ID, CAS, STB, or Smart Card — then see the full picture.
CollectWhatsAppCall
Search identifiers → status · plan · devices
Reports
Operational reporting available to the owner.
Bulk Import
CSV / XLSX customer import with preview and validation.
Branding
Network logo and banner for your Cable experiences.
Secure Access
Each Cable network operates in its own protected workspace.
BUILT FOR EVERYONEIN THE NETWORK.
OWNER
CONTROL THE NETWORKFROM ONE PLACE.
Run network operations, money, people and identity from one Owner web workspace.
CustomersConnectionsBillingCollectionsPlansDevicesTeamComplaintsReportsNoticesCommunicationsBrandingSubscriptionSettingsCustomersConnectionsBillingCollectionsPlansDevicesTeamComplaintsReportsNoticesCommunicationsBrandingSubscriptionSettings
Owner workspace
Customers
Billing
Collections
Team
Complaints
Reports
OPERATOR
Home
Customers
Collect
Complaints
More
My Cash
Notices
OPERATOR
BUILT FOR WORKIN THE FIELD.
A mobile-friendly Operator workspace for customer lookup, dues, collections, complaints and cash handover — with access limited by owner-assigned capabilities.
CUSTOMER PORTAL
A DIGITAL SPACEFOR EVERY CUSTOMER.
A web Customer Portal — not a separate Cable mobile app — for bills, connection details, notices, support and profile.
Customer Portal = WEB EXPERIENCE.
Customer Portal · Web
Home
Bills
Connection
Support
Profile
Notices
FROM COLLECTIONTO DOCUMENT.
COLLECTION RECORDED↓
RECEIPT↓
INVOICE / BILLING DOCUMENT
INVOICE
Billing Period
Status
RECEIPT
Payment Recorded
CASH / UPI
KEEP CUSTOMERSINFORMED.
Manual communication using WhatsApp deep links — monthly bill, due reminder, payment confirmation, service notice, or a custom message. Your team opens WhatsApp; GONA does not auto-send WhatsApp messages.
Supported email for monthly bills, due reminders, and payment confirmation — with delivery status and history in Cable.
Notices
Owner-published customer notices for maintenance, interruptions, service updates, and important announcements.
FIND THE CUSTOMER.SEE THE WHOLE PICTURE.
Search by Name
Status
Plan
Devices
Due / Paid
Payment history
CollectWhatsAppCall
From complaint to resolution.
Open
Assigned
Accepted
In Progress
Resolved
Bulk Import
CSV / XLSX customer import with preview and validation.
Branding
Network logo and banner for your Cable experiences.
Reports
Operational visibility for owners across collections and dues.
YOUR NETWORK.YOUR TEAM.YOUR DATA.
Each Cable network operates in its own protected workspace. Owner and Operator access is controlled. Customers only see their own portal information.
Getting started is simple.
- 01
Register your network
- 02
GONA reviews your registration
- 03
Sign in with your approved account
- 04
Set up your network and team
GONA BUSINESS